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Terms of Service

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These Terms of Service ("Terms") govern your use of scalelocal.io and any services supplied under the ScaleLocal brand by IMPACTENGINE DIGITAL LLP ("ScaleLocal", "we", "us", or "our"). They are intended to set clear expectations between ScaleLocal and the person or organisation using the website or purchasing services ("Client", "you", or "your").

By using the website, accepting a proposal or quotation, signing an order form or statement of work, submitting onboarding approval, paying an invoice, or otherwise authorising us to begin services, you confirm that you have authority to bind the Client and agree to these Terms.

Questions about these Terms can be sent to hi@scalelocal.io or raised by phone at +91 90149 97870.

1. Scope of services

ScaleLocal will provide only the services described in the accepted proposal, quotation, order form, statement of work, onboarding record, or other written scope (together, the “Service Order”). Services may include local SEO strategy, audits, Google Business Profile or Maps support, website and content optimisation, citation or reputation support, measurement, reporting, and related digital marketing work.

Any service, deliverable, location, platform, revision, integration, paid-media activity, development work, content production, or other item not expressly included in the Service Order is out of scope. Additional work requires a written estimate or change request and the Client's approval before it begins.

2. Service Orders and order of precedence

Each Service Order should identify the scope, assumptions, dependencies, fees, billing cycle, term, reporting arrangement, and any special conditions. If documents conflict, the following order applies: the signed Service Order or expressly accepted proposal; any signed data-processing or confidentiality agreement; these Terms; and other project communications. A document overrides another only for the specific matter on which they conflict.

No purchase-order term, vendor-portal term, or other Client form changes these Terms unless an authorised representative of ScaleLocal expressly agrees to the change in writing.

3. Upfront payment commitment

Unless the Service Order says otherwise, the first billing period or agreed project deposit is payable upfront before work is scheduled or begins. The payment is credited against the relevant services and supports production scheduling, allocation of specialist time, onboarding, and strategic planning.

ScaleLocal is not required to reserve capacity, provide account access, or begin delivery until cleared payment and the information reasonably required for onboarding have been received.

4. Fees, invoices, and taxes

  • Fees, currency, billing frequency, and due dates are stated in the Service Order or invoice. Unless stated otherwise, invoices are due on receipt and work for a new billing period may be conditional on payment.
  • Fees are exclusive of GST, withholding tax, bank charges, transfer fees, and other applicable taxes or duties unless the relevant document expressly states that they are included.
  • The Client must make payments without set-off or deduction except where deduction is required by law. If withholding is legally required, the Client must provide a valid withholding certificate and reasonably cooperate on the supporting documentation.
  • The Client must raise a good-faith invoice dispute in writing within 7 days of receipt, identifying the disputed amount and reasons. Undisputed amounts remain payable on time.
  • To the extent permitted by law, an overdue amount may accrue simple interest at 10% per annum or the maximum lawful rate, whichever is lower, from the due date until payment.
  • The Client is responsible for reasonable recovery costs, including collection and legal costs, incurred in recovering properly due and undisputed amounts.

Except where the Service Order or applicable law provides otherwise, fees already earned, work completed, third-party commitments made with approval, and reserved capacity used during a notice period are non-refundable.

5. Access and collaboration

The Client will provide timely, accurate, and appropriately authorised access to the systems needed for the agreed services. Depending on scope, this may include website hosting, a content management system, Google Business Profile, Google Search Console, Google Analytics, Google Ads, Google Tag Manager, call-tracking or CRM systems, directories, and other approved platforms.

Where possible, the Client should provide role-based, least-privilege access rather than sharing a primary password. The Client remains responsible for account ownership, administrator controls, recovery methods, licence fees, and removing access when it is no longer required.

6. Client responsibilities

  • Provide complete and accurate business, location, service, ownership, and contact information and promptly identify material changes.
  • Ensure that instructions, content, claims, offers, testimonials, images, trademarks, data, and other materials supplied to ScaleLocal are accurate, lawful, appropriately substantiated, and cleared for the intended use.
  • Obtain internal, regulatory, professional, franchise, platform, privacy, and third-party approvals that apply to the Client's business or materials.
  • Notify ScaleLocal before making website, domain, hosting, profile, tracking, advertising, operational, or structural changes that may affect delivery or measurement.
  • Provide requested access, materials, feedback, and approvals within the agreed timeframe and maintain a responsive authorised contact.
  • Protect credentials, devices, accounts, and access methods under the Client's control and notify ScaleLocal promptly of suspected compromise or unauthorised use.
  • Review deliverables and reports for factual, legal, brand, and industry-specific accuracy before publication or reliance.
  • Use the services and deliverables lawfully and comply with the terms of relevant third-party platforms.

Delays, incomplete access, inaccurate information, website downtime, unapproved changes, or other Client-controlled constraints may extend timelines, limit the work, reduce measurement quality, or affect outcomes. ScaleLocal is not responsible for resulting delay or impact to the extent caused by those constraints.

7. ScaleLocal commitments

  • Perform the agreed services with reasonable skill, care, and professional diligence.
  • Use evidence-led methods and seek to follow applicable search-engine and platform guidelines.
  • Not knowingly use deceptive spam, unauthorised link schemes, or other black-hat techniques as part of the agreed services.
  • Use Client-approved assets or appropriately licensed materials where content production is included.
  • Explain material dependencies and known measurement limitations where they affect interpretation.
  • Obtain approval before beginning separately chargeable out-of-scope work.
  • Use reasonable safeguards for Client information and account access in our control.

8. Campaign duration, scheduling, and reporting

The initial term, minimum commitment, renewal arrangement, and delivery schedule are those stated in the Service Order. If an ongoing Service Order does not specify a fixed term, it continues month to month until ended under Section 19.

Search visibility work usually requires sustained implementation and observation. Any recommendation about a minimum campaign duration is a planning recommendation, not a guarantee that a particular result will occur within that period.

Reports and review meetings are provided at the frequency included in the Service Order. Reporting depends on the availability, accuracy, attribution, and continued access of relevant third-party data. ScaleLocal may identify gaps rather than present an unsupported conclusion.

9. Communication, approvals, and change requests

The parties will ordinarily communicate by email, project-management system, or another agreed written channel. Unless a different period is agreed, the Client should provide requested feedback or approval within 5 business days. A delay may move the delivery schedule and does not suspend fees for capacity already reserved.

An authorised approval allows ScaleLocal to proceed on the approved basis. A later change may be treated as a change request if it requires rework, new research, additional production, or third-party cost. We will explain material additional fees or timing before beginning that work.

10. Performance disclaimer

ScaleLocal does not guarantee rankings, visibility, traffic, calls, leads, bookings, sales, revenue, return on investment, platform approval, or any other specific outcome. Search engines and digital platforms control their own algorithms, interfaces, policies, listings, suspensions, data, and release schedules, and they may change them without notice.

Results can also be affected by competition, market demand, location, website condition, business reputation, pricing, seasonality, Client implementation, sales and call handling, operational capacity, tracking quality, prior activity, legal or platform restrictions, and other circumstances outside ScaleLocal's control. Forecasts, opportunities, examples, and recommendations are estimates or professional judgements, not promises.

11. Third-party tools and platforms

Services may depend on third-party software, hosting, plugins, APIs, search engines, business-profile systems, directories, analytics products, content-management systems, and other providers. Their terms, privacy practices, charges, availability, and decisions are outside ScaleLocal's control.

ScaleLocal is not responsible for a third party's outage, data loss, inaccuracy, policy change, account restriction, security incident, discontinued feature, or other independent act or omission. We will use reasonable efforts to adapt the agreed work when a material third-party change occurs, but additional work may require a revised scope.

12. Confidentiality

Each party will protect the other party's non-public business, technical, commercial, financial, security, and customer information (“Confidential Information”) using at least reasonable care. Confidential Information may be used and disclosed only as necessary to perform or receive the services, exercise rights, obtain professional advice, or comply with law, and only to people who have a need to know and are subject to suitable confidentiality duties.

Confidential Information does not include information that the receiving party can show was lawfully known without restriction, independently developed without use of the other party's information, received lawfully from a third party without confidentiality duty, or made public without breach. If disclosure is legally required, the receiving party will give notice where legally permitted and disclose only what is required.

13. Data privacy and security

Each party will comply with privacy and data-protection laws that apply to its role. ScaleLocal's handling of personal information for its own business purposes is described in the Privacy Policy.

Where ScaleLocal processes personal information on the Client's behalf, the Client is responsible for the lawfulness of its instructions, notices, permissions, and disclosures. The parties will enter into additional data-processing terms where reasonably required by applicable law or the agreed processing.

Each party is responsible for security within its control. ScaleLocal is not responsible for unauthorised access caused by the Client's users, systems, credentials, instructions, or failure to revoke access, except to the extent directly caused by ScaleLocal's breach of these Terms.

14. Intellectual property

The Client retains ownership of materials, data, trademarks, accounts, and content that it supplies or makes available (“Client Materials”). The Client grants ScaleLocal a limited, non-exclusive licence to use, reproduce, adapt, and disclose Client Materials only as reasonably necessary to perform the services and meet legal obligations.

Subject to full payment of all amounts due for the relevant work, the Client owns final, bespoke deliverables expressly created for and delivered to the Client under the Service Order, excluding ScaleLocal Materials and third-party materials. Drafts, unused concepts, internal notes, working files, and source files are included only if the Service Order expressly says so.

ScaleLocal retains ownership of its pre-existing and independently developed methods, know-how, processes, templates, frameworks, scripts, software, tools, generic components, and improvements (“ScaleLocal Materials”). To the extent ScaleLocal Materials are embedded in a paid deliverable, ScaleLocal grants the Client a perpetual, worldwide, non-exclusive licence to use them as part of that deliverable for the Client's internal business and marketing purposes.

Third-party materials remain subject to their own licence terms. ScaleLocal will not publish the Client's name, logo, testimonial, results, or confidential campaign details as a case study or promotional claim without the Client's permission.

15. Website content and acceptable use

Website content is provided for general business information and does not constitute legal, tax, financial, or other regulated professional advice. You may view and use the website for lawful internal business purposes. Except as permitted by law or with written consent, you must not copy substantial website content, misrepresent its source, interfere with site operation, introduce malicious code, attempt unauthorised access, scrape in a manner that burdens the service, or use the site to infringe another person's rights.

16. Warranties

ScaleLocal warrants that it will perform paid services with reasonable skill and care. If the Client reports a material failure in reasonable detail promptly after the affected service, ScaleLocal will use reasonable efforts to re-perform or correct the affected work where that is a proportionate remedy.

Except for express commitments in the Service Order and these Terms, and to the maximum extent permitted by law, the website, services, reports, recommendations, and deliverables are provided “as is” and “as available”. All implied warranties, conditions, and representations are excluded to the extent they may lawfully be excluded.

17. Suspension of services

ScaleLocal may suspend some or all services on written notice if an undisputed invoice remains unpaid for more than 30 days after its due date; required access is revoked or becomes unsafe; the Client fails to provide a critical dependency; continuing would violate law or third-party terms; or there is a reasonable security, fraud, or abuse concern.

Where practical, we will explain the reason and allow a reasonable opportunity to resolve it. Fees may continue during a suspension caused by the Client where capacity remains reserved or committed third-party costs continue. Services may resume after the issue is resolved, subject to scheduling and payment of amounts due.

18. Cancellation and termination

A Service Order may be cancelled or ended in accordance with its stated term and notice rules. If an ongoing Service Order does not state a notice period, either party may end it by giving 30 days' written notice. A fixed project or minimum commitment cannot be ended for convenience before completion unless the Service Order permits it or the parties agree in writing.

Either party may terminate an affected Service Order immediately by written notice if the other party commits a material breach that cannot be remedied, or fails to remedy a remediable material breach within 10 business days after written notice. ScaleLocal may also terminate immediately for unlawful instructions, abusive conduct, deliberate platform abuse, fraud, insolvency, or a serious security risk.

On termination, the Client must pay fees for services performed, the notice period, approved expenses, non-cancellable commitments, and other accrued amounts. After payment, ScaleLocal will provide completed deliverables included in scope and reasonably cooperate in revoking or returning access. Each party must return, delete, or stop using the other's Confidential Information as required by the agreement and applicable law.

19. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Subject to that rule, neither party is liable to the other for indirect, incidental, special, exemplary, or consequential loss, or for loss of profit, revenue, anticipated savings, opportunity, goodwill, business, or data, arising from or related to the website or services, even if the possibility was known.

To the maximum extent permitted by law, ScaleLocal's total aggregate liability arising from or related to a Service Order will not exceed the fees paid or payable to ScaleLocal for the affected services during the 6 months immediately before the event giving rise to the claim. If the affected Service Order has operated for less than 6 months, the cap is the fees paid or payable under that Service Order up to that event.

The exclusions and cap do not apply to the Client's payment obligations or either party's fraud, wilful misconduct, breach of confidentiality, infringement of the other party's intellectual property rights, or liability that applicable law prohibits the parties from limiting. Each party must take reasonable steps to mitigate loss.

20. Indemnity

The Client will defend, indemnify, and hold harmless ScaleLocal and its partners, personnel, and contractors from third-party claims, losses, liabilities, penalties, and reasonable costs arising from Client Materials, the Client's products or services, unlawful or misleading Client instructions or claims, the Client's breach of Section 6, or the Client's violation of law or third-party rights. This obligation does not apply to the extent a claim was directly caused by ScaleLocal's unauthorised material change or wilful misconduct.

ScaleLocal will promptly notify the Client of a covered claim, allow the Client reasonable control of the defence and settlement, and provide reasonable cooperation at the Client's expense. The Client may not agree to a settlement that admits fault by or imposes a non-monetary obligation on ScaleLocal without ScaleLocal's written consent.

21. Force majeure

Neither party is liable for delay or failure caused by an event beyond its reasonable control, including natural disaster, epidemic, war, terrorism, civil unrest, government action, labour disruption, widespread internet or power outage, cyberattack not caused by that party's failure to use reasonable safeguards, or material failure of a critical third-party platform. Payment obligations for services already performed are not excused.

The affected party will notify the other where reasonably practical, take reasonable steps to reduce the impact, and resume performance when possible. If a force-majeure event materially prevents an affected service for more than 30 consecutive days, either party may end that affected service by written notice.

22. Governing law and disputes

These Terms and each Service Order are governed by the laws of India, without regard to conflict-of-law principles. Before starting formal proceedings, a party must give written notice describing the dispute, and authorised representatives of both parties will try in good faith to resolve it for at least 30 days.

If the dispute is not resolved, it will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. The tribunal will consist of one arbitrator appointed by mutual agreement or, failing agreement, in accordance with that Act. The arbitration will be conducted in English. The seat and venue will be the city in India in which IMPACTENGINE DIGITAL LLP has its registered office when the relevant Service Order is accepted.

Courts with jurisdiction over that registered office will have exclusive jurisdiction for interim relief, enforcement, and matters that cannot lawfully be arbitrated. Nothing prevents either party from seeking urgent interim or injunctive relief to protect confidential information, intellectual property, security, or account access.

23. Changes to these Terms

We may update these Terms from time to time by posting a revised version and changing the “Last updated” date. Changes apply to website use from the stated effective date. A material change will not retroactively alter an existing Service Order unless the parties agree in writing; it may apply to a renewal or new Service Order after reasonable notice.

24. General terms

  • The Service Order, these Terms, and any documents expressly incorporated into them form the entire agreement about their subject and replace prior discussions or representations about that subject.
  • Neither party creates a partnership, joint venture, employment, fiduciary, franchise, or agency relationship with the other. Neither party may bind the other without express authority.
  • The Client may not assign a Service Order without ScaleLocal's written consent, which will not be unreasonably withheld. ScaleLocal may assign it as part of a genuine restructuring, merger, or transfer of business, provided the assignee assumes the relevant obligations.
  • Notices concerning breach, termination, or disputes must be sent by email to the authorised business contact and are effective when received, unless a delivery-failure notice is returned.
  • A delay or failure to enforce a right is not a waiver. A waiver must be in writing and applies only to the stated circumstance.
  • If a provision is held invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue.
  • Sections that by their nature should continue after termination, including payment, confidentiality, privacy, intellectual property, liability, indemnity, disputes, and general terms, will survive.
  • Headings are for convenience only. The words “including” and “includes” do not limit the examples that follow them. Electronic acceptance and signatures are valid to the extent permitted by law.

25. Contact